- Return Policy
You may return or exchange new, unopened and with original packing material merchandise for refund, less shipping charges (if applicable) or return shipping fee within 30 days of purchase. In addition, there will be a 25% restocking fee charged by manufacturer when returning the item. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Your refund will be based on the original form of payment.
Personalized bibs and onesies/bodysuits are non-returnable and non-refundable.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return or login to your account and click the Return Item button under My Account menu. We will respond quickly with instructions for how to return items from your order. We will notify you by e-mail of your refund once we receive and process your return. Returns without notifying us first will not be processed.
Please remember that all returned items will only be accepted when items have not been installed or altered and must be in the original condition with all the packing material, manuals, and registration cards. We will not accept any returns that do not meet with our return policy specifications. Refunds are not issued for damaged returns in transit back to us or items that never reach us, we strongly recommend customers to follow our return instructions provided.